What is the difference between waterproof and water-resistant?
Marking regulations in certain countries do not allow us to mark watches as "waterproof", even if they are dive models, rated to depths of 300M or more. Instead, they require us to mark "water-resistant", together with the depth or pressure to which they have been tested. This means you can wear any Momentum watch with a water-resistant depth-rating in the water without worry...; just PLEASE ensure that you screw the crown into the case securely before you go in the water, and if your watch has any push-buttons, do NOT push the buttons while under water!
(Fun fact: Momentum watches are sold in more professional dive shops than any other watch brand.)
How do I find my local Momentum Dealer?
Just click on our handy Dealer Locator and then share your location. (HINT: it's in the menu at the bottom of each page.)
How do I send my watch in for service or repair?
You do not need a return authorization. Just visit our Service Information page, (HINT: it's in the menu at the bottom of each page.) Then complete the Service and Repair Form. Fill this in according to the instructions and return your watch to one of our service centers. We will take it from there.
When will my watch be shipped and how much will it cost in Canada and the United States?
$4.95 for standard ground shipping on all orders under $99.00 (5-10 business days). Free standard ground shipping for all orders above $99.00 (5-10 business days). $9.95 for standard shipping and handling with tracking. (5-10 business days)$25.00 Expedited (typically 3-4 business days)
During peak times and the holiday season, expect shipping times to increase. We build each watch to order, completing the final assembly and quality control of your watch only after we receive your order. Once your watch order has shipped, you will receive an email with your tracking number.
We cannot ship expedited or overnight deliveries to P.O. Boxes or rural postal/zip codes. Selecting ‘standard shipping’ is the way to go. We can ship to APO/FPO/DPO addresses, however please be aware that transit times for these addresses can take up to 45 business days! Band orders are shipped untracked by regular post but have the option for tracking at an additional cost. Please advise us if you have not received your band within 2 weeks of order date.
How does the payment schedule work?
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.
You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.