Politique de remboursement

Sometimes things just don’t work out. If you would like to return/exchange the watch you ordered from momentumwatch.com, don’t spend time worrying! We want you to be happy with your watch. Read below on how to make a return.

Here’s how to make a return:

• To receive a return label:
• For USA orders, take the return shipping label that was enclosed with your shipment from us.
• For Canadian orders, you can generate a Canada Post return label HERE.
• Or use the one enclosed in your shipment box.
• For EU and UK orders, please read the instructions near the bottom of the page.
• For all other locations, we are unable to offer free return shipping at this time. 
• Fill out the Return/Exchange Form and enclose it in the package.
• Place your watch(es) in original box/packaging in the reusable shipping box.
• Attach the return shipping label provided to the outside of the package (make sure the barcode portion of the label is visible — we need to scan it when it arrives).
• Find an appropriate nearby Post Office or UPS store location and drop off your package.
• Returns will be processed within 5 business days after receipt and refunds will be issued in the original form of payment. (Depending on your bank, it can take an additional 3 business days for the credit to post to your account).

 

Final Sale Items

• All final sale items. (this does not include regular promo sale items)
• Band and bracelet orders are final sale.
• Custom engraved watches are final sale.
• All wallet and shirt purchases are final sale and are not eligible for return or refund.

 

Please note!

 

• Returns/Exchanges must be unused, unworn, in original packaging with all tags attached. 
• If you requested expedited shipping and decide to return the watch, please note that the expedited shipping fees paid are NOT refundable.
• Damaged or worn items will be charged a 20% re-stocking fee.
• We can only process returns of product purchased on momentumwatch.com.
• Returns of items purchased from a Momentum dealer must be returned to the dealer where they were purchased, and are subject to each store’s own Return/Exchange Policy.
• We must receive the product within 14 days of the delivery date.*
  
• Orders shipping outside North America, do not include a return shipping label. Return shipping costs are the responsibility of the customer. 

 

Holiday Return Policy

Items purchased on the Momentum Watches Online Store that are received between November 1, 2026 and December 25, 2026, may be returned through January 14, 2027. Please note that all other terms and conditions provided in the Momentum Online Store Sales and Refunds Policy are still applicable with respect to such items purchased. All purchases made after December 25, 2026 are subject to the Standard Return Policy. 

 

EUROPEAN EXCHANGES & RETURNS:

1. Address your return to the nearest Return Center from the list below.
2. Make sure to include your Order Number (ex: EU1336) and name on the outside of your package. 
3. Fill out the Return/Exchange Form, and put it inside the return shipment with your watch.
4. Find an appropriate Post Office nearby and drop off your package.
   
5. Once we receive your package, a refund or exchange will be processed within seven business days (we’ll email you a confirmation once this is complete).

LIST OF EUROPEAN RETURN CENTERS

UNITED KINGDOM

PJW - EZI RETURNS - MOMENTUM WATCHES
Unit 1 Watchmoor Park
Watchmoor Road
Camberley
Surrey
GU15 3AQ
UNITED KINGDOM

AUSTRIA

TSG GmbH – Ezi - MOMENTUM WATCHES
Kleinfeld 10a
Ebbs
Tirol
6341
Austria

FRANCE

EZI RETURNS - MOMENTUM WATCHES
70 Avenue Jean Jaurès
Bagnères de Luchon
31110
France
+33561940551

BELGIUM

Hecny Logistics Belgium - EZI – MOMENTUM WATCHES
Desire De Bodtkaai 27
9400 Ninove
BELGIUM

GERMANY

MOMENTUM WATCHES - C/o Ezi Returns
Industriestraße 30
21394 Kirchgellersen
Germany
+4941319271052

ITALY

IFS - Ezi Returns - MOMENTUM WATCHES
Via dell'Industria 58/A
20037 Paderno Dugnano
Milano
+390284349416

IRELAND

Coll-8 Logistics - EZI - MOMENTUM WATCHES
Unit 2, Baldonnell Business Park
Baldonnell
D22 XK20
Ireland

NETHERLANDS

Global e commerce experts - MOMENTUM WATCHES
Ezi Returns
Rijnlanderweg 766 Unit H
2132 NM Hoofddorp
Netherlands

SPAIN

DEVO - EZI - MOMENTUM WATCHES
Calle Narcis Monturiol 41
29603 Marbella
SPAIN
+34682588995

POLAND

SQS Fulfillment - EZI RETURNS - MOMENTUM WATCHES
ul. 3 Maja 8, bud.S5
05-800 Pruszków

PORTUGAL

MULTISOURCE - EZI - MOMENTUM WATCHES
Estrada de Santo Antão, 9
IC2 – Pavilhão D
2440-901 Batalha
+351244764300