Service & Repair Info

 

 

Our Authorized Service Centres can provide repairs, service, battery replacements, sapphire crystal upgrades and original Momentum replacement bands, promptly and at reasonable prices.

Below is a list of authorized St. Moritz / Momentum® Service Centres. Please take care to send your watch to the correct Service Centre. This will help to avoid delays and additional costs in service due to customs brokerage and cross-border traffic. Please follow the specific instructions for each service centre below.

For any questions, contact us at 1-800-663-1881, or email to watches@momentumwatch.com

 

Customers Based in the US

(Including AK, HI, PR, GU, & US VI):

 

Please fill out the US Service and Repair Form and follow the instructions HERE.

 

US service location address:

International Watch Service Center 

9298 S 500 West

Sandy, UT 84070

USA

 

Phone: 1-800 463 6816

 

Customers Based in the UK and EU 

 

Please contact Mistal Time Services Limited to arrange any service or repair.

 

Mistal Time Services Limited

Broseley House, 116a Bradshawgate, Leigh, 

Lancashire, WN7 4NP, UK

 

Phone(s): +44 (0) 1942 260 683+44 (0) 1942 261 126

Email: info@mistal.co.uk

Website: mistal.co.uk

 

Customers Based in Australia 

 

Please fill out the Australian Service and Repair Request Form HERE.

 

Australian Service and Repair Centre Address:

Lewis Watchmakers,

49 Grafton St, 

Coffs Harbour NSW 2450

 

Phone: (02) 66 511 612

Email: repairs@lewiswatchmakers.com.au

 

Customers Based in Canada and Rest of World

 

Please fill out the Canadian Service and Repair Form HERE.

 

Once the form is filled out, please include the order confirmation code sent to your email in your package and send your watch to the Canadian Service Centre address below:

 

St. Moritz Service Centre

1140 West 7th Avenue

Vancouver BC V6H 1B4

Canada

 

The Canadian Service Centre is also open to the public for sales and service.

Hours: Monday - Friday 9:00am - 6:00pm

Phone: 1-800-663-1881

Fax: 1-800-211-3144

Email: watches@momentumwatch.com

 

Please note for all service/repair submissions:

Momentum® watches that are still under warranty must be serviced by one of our Authorized Momentum Service Centres, listed above to maintain the warranty. Momentum watches can be serviced by any qualified local watchmaker. This can save some cost and shipping delays, but we recommend using a watchmaker with a good waterproof testing machine, who can guarantee that the watch is sealed and waterproof after any servicing. We should underline that if a Momentum watch is serviced by a non-authorized Service Centre (including dealer servicing), this will automatically void any remaining Momentum warranty.

 

Important Shipping Tips:

  • Address it simply to “The Service Centre”.
  • Do not enclose the original gift box, but do package the watch carefully to prevent damage in transit. (e.g., bubble or padded envelope).
  • Ensure that the package is adequately insured and, if possible, obtain a tracking number. We are not responsible or liable for watches lost while in transit to one of our facilities.
  • When shipping your watch across any international border, please indicate “used watch- for repair & return only”, with a nominal value “for customs purposes only. No commercial value.” You are responsible for any duties, taxes, freight or other fees associated with shipping your watch to our Service Centres. If payment of duties or fees is required to secure delivery of your service return, we reserve the right to charge an extra service fee to cover such extra costs, or to refuse the package.