Our Authorized Service Centres can provide repairs, service, battery replacements, sapphire crystal upgrades and original Momentum replacement bands, promptly and at reasonable prices.
Below is a list of authorized St. Moritz / Momentum® Service Centres. Please take care to send your watch to the correct Service Centre. This will help to avoid delays and additional costs in service due to customs brokerage and cross-border traffic. Please follow the specific instructions for each service centre below.
Customers Based in the US
(Including AK, HI, PR, GU, & US VI):
Please fill out the US Service and Repair Form and follow the instructions HERE.
US service location address:
International Watch Service Center
9298 S 500 West
Sandy, UT 84070
Phone: 1-800 463 6816
Customers Based in the UK and EU
Please contact Mistal Time Services Limited to arrange any service or repair.
Mistal Time Services Limited
Broseley House, 116a Bradshawgate, Leigh,
Lancashire, WN7 4NP, UK
Customers Based in Australia
Please fill out the Australian Service and Repair Request Form HERE.
Australian Service and Repair Centre Address:
49 Grafton St,
Coffs Harbour NSW 2450
Customers Based in Canada and Rest of World
Please fill out the Canadian Service and Repair Form HERE.
Once the form is filled out, please include the order confirmation code sent to your email in your package and send your watch to the Canadian Service Centre address below:
St. Moritz Service Centre
1140 West 7th Avenue
Vancouver BC V6H 1B4
The Canadian Service Centre is also open to the public for sales and service.
Hours: Monday - Friday 9:00am - 6:00pm
Please note for all service/repair submissions:
Momentum® watches that are still under warranty must be serviced by one of our Authorized Momentum Service Centres, listed above to maintain the warranty. Momentum watches can be serviced by any qualified local watchmaker. This can save some cost and shipping delays, but we recommend using a watchmaker with a good waterproof testing machine, who can guarantee that the watch is sealed and waterproof after any servicing. We should underline that if a Momentum watch is serviced by a non-authorized Service Centre (including dealer servicing), this will automatically void any remaining Momentum warranty.
Important Shipping Tips:
- Address it simply to “The Service Centre”.
- Do not enclose the original gift box, but do package the watch carefully to prevent damage in transit. (e.g., bubble or padded envelope).
- Ensure that the package is adequately insured and, if possible, obtain a tracking number. We are not responsible or liable for watches lost while in transit to one of our facilities.
- When shipping your watch across any international border, please indicate “used watch- for repair & return only”, with a nominal value “for customs purposes only. No commercial value.” You are responsible for any duties, taxes, freight or other fees associated with shipping your watch to our Service Centres. If payment of duties or fees is required to secure delivery of your service return, we reserve the right to charge an extra service fee to cover such extra costs, or to refuse the package.