Refund policy
Sometimes things just don’t work out. If you would like to return/exchange the watch you ordered from momentumwatch.com, don’t spend time worrying! We want you to be happy with your watch. Read below on how to make a return.
Here’s how to make a return (Canada & US):
- You can start a return here.
- If you're not completely satisfied with your purchase, you may return eligible items within 14 days of receiving your order. To qualify, your item must be in its original packaging and unworn, unwashed, and free of stains or other marks. Items that don't meet these standards may be subject to a 20% restocking fee or deemed ineligible for return.
- Customers who opted into Checkout+ have package protection on their order, covering loss or damage in transit. Customers who opted out are responsible in the event of a lost or damaged item, even where the carrier is at fault.
- Please note that we can only process returns for items purchased at momentumwatch.com.
Final Sale Item
- All final sale items. (this does not include regular promo sale items)
- Band and bracelet orders are final sale.
- Custom engraved watches are final sale.
- All wallet and shirt purchases are final sale and are not eligible for return or refund.
Please note!
- Returns/Exchanges must be unused, unworn, in original packaging with all tags attached.
- If you requested expedited shipping and decide to return the watch, please note that the expedited shipping fees paid are NOT refundable.
- Damaged or worn items will be charged a 20% re-stocking fee.
- We can only process returns of product purchased on momentumwatch.com.
- Returns of items purchased from a Momentum dealer must be returned to the dealer where they were purchased, and are subject to each store’s own Return/Exchange Policy.
- We must receive the product within 14 days of the delivery date.*
- Orders shipping outside North America, do not include a return shipping label. Return shipping costs are the responsibility of the customer.
Holiday Return Policy
Items purchased on the Momentum Watches Online Store that are received between November 1, 2026 and December 25, 2026, may be returned through January 14, 2027. Please note that all other terms and conditions provided in the Momentum Online Store Sales and Refunds Policy are still applicable with respect to such items purchased. All purchases made after December 25, 2026 are subject to the Standard Return Policy.
EUROPEAN EXCHANGES & RETURNS:
- Address your return to the nearest Return Center from the list below.
- Make sure to include your Order Number (ex: EU1336) and name on the outside of your package.
- Fill out the Return/Exchange Form, and put it inside the return shipment with your watch.
- Find an appropriate Post Office nearby and drop off your package.
- Once we receive your package, a refund or exchange will be processed within seven business days (we’ll email you a confirmation once this is complete).
LIST OF EUROPEAN RETURN CENTERS
UNITED KINGDOM
PJW - EZI RETURNS - MOMENTUM WATCHES
Unit 1 Watchmoor Park
Watchmoor Road
Camberley
Surrey
GU15 3AQ
UNITED KINGDOM
AUSTRIA
TSG GmbH – Ezi - MOMENTUM WATCHES
Kleinfeld 10a
Ebbs
Tirol
6341
Austria
FRANCE
EZI RETURNS - MOMENTUM WATCHES
70 Avenue Jean Jaurès
Bagnères de Luchon
31110
France
+33561940551
BELGIUM
Hecny Logistics Belgium - EZI – MOMENTUM WATCHES
Desire De Bodtkaai 27
9400 Ninove
BELGIUM
GERMANY
MOMENTUM WATCHES - C/o Ezi Returns
Industriestraße 30
21394 Kirchgellersen
Germany
+4941319271052
ITALY
IFS - Ezi Returns - MOMENTUM WATCHES
Via dell'Industria 58/A
20037 Paderno Dugnano
Milano
+390284349416
IRELAND
Coll-8 Logistics - EZI - MOMENTUM WATCHES
Unit 2, Baldonnell Business Park
Baldonnell
D22 XK20
Ireland
NETHERLANDS
Global e commerce experts - MOMENTUM WATCHES
Ezi Returns
Rijnlanderweg 766 Unit H
2132 NM Hoofddorp
Netherlands
SPAIN
DEVO - EZI - MOMENTUM WATCHES
Calle Narcis Monturiol 41
29603 Marbella
SPAIN
+34682588995
POLAND
SQS Fulfillment - EZI RETURNS - MOMENTUM WATCHES
ul. 3 Maja 8, bud.S5
05-800 Pruszków
PORTUGAL
MULTISOURCE - EZI - MOMENTUM WATCHES
Estrada de Santo Antão, 9
IC2 – Pavilhão D
2440-901 Batalha
+351244764300